Answers to common questions. Still stuck? Email support@privydeck.com.
No. Personal Shield protects your phone and browser without any extra hardware. A home network hub is optional for whole-home Wi‑Fi filtering.
A simple 0–100 rating of how well you're protected. It looks at DNS setup, browser blocking, your vault, and active protection modes. Follow the checklist to improve it.
Your encrypted files cannot be recovered — by design. We never store your passphrase. Choose something you'll remember and store it safely.
Pick a template (access, delete, or opt-out), enter the company name, and PrivyDeck generates a ready-to-send letter. Available on Guardian and Household plans.
Chrome, Edge, Brave, Opera, and Firefox on desktop. Mobile users get DNS protection via our guided setup (including one-tap iOS profile).
Yes — the Household plan covers up to 6 devices. Add each family member's phone or laptop under Devices & Home Network.
Export all data from Settings → Privacy data export. Delete your account from Settings → Delete account. Disable AI coaching under Privacy preferences. California residents: see Do Not Sell or Share in the footer. Email privacy@privydeck.com for requests you cannot complete in the app — we respond within 30–45 days.
Go to Settings → Delete account, export your data first if needed, then type DELETE to confirm. All score history, devices, vault files, and alerts are permanently removed. Active subscriptions are cancelled automatically.
No. We see aggregated tracker statistics when protection is active, not your full browsing history. Vault files are encrypted before they leave your device.
Open Setup from the sidebar and walk through the guided wizard again. Make sure the browser extension is installed and connected. Check that at least two tracker lists are enabled under Tracker Blocker.
PrivyDeck protects you as a person — blocking trackers on your devices and home network, scoring your privacy, and storing encrypted documents. PrivBeacon (privbeacon.com) scans websites you own for legal compliance, generates policies, and certifies sites. Use both if you browse the web and run a site.
Open-source utilities at vassbrekke.no/vassdev — Windows privacy hardening, file metadata removal (PrivyFile), breach checks (Epic OSINT), and more. PrivyDeck links to them instead of rebuilding the same features. See Privacy Tools in the sidebar.